Platinum Naturals is committed to excellence in serving all customers including people with disabilities.
We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons for admission to Platinum Natural’s premises.
Platinum Naturals will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. All office and warehouse employees have been trained.
This training will be provided to staff within three months of hiring
Training will include:
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way Platinum Naturals provides goods and services to people with disabilities can send an e-mail to email@example.com
Customers can expect to hear back in within 2 business days.
Any policy of Platinum Naturals that does not respect and promote the dignity and independence of people with disabilities will be modified or removed
This is a demo store for testing purposes — no orders shall be fulfilled.