FAQs

Where can I purchase Platinum Naturals products?

Click here to find a health food store near you that carries Platinum Naturals products.

When is the best time to take Platinum Naturals products?

Depending on which supplement you select and your daily routine, you may choose to take your Platinum Naturals products at various times throughout the day. However, each product contains directions for use on the label. Should you have any questions regarding product use, please contact our customer care team for more information.

What is your return policy?

Should you encounter any issues with your product, please return to the point of purchase. A receipt will be required to receive a credit or a refund.

What is the NSF®?

NSF® is a not for profit, non-governmental organization recognized as the world leader in product certification. We proudly hold this certificate on our activ-X product for Men and Women. Our activ-X supplement is the first multivitamin in Canada to be Certified For Sport™ by NSF®. This certification includes manufacturing and facility audits, label claim testing and banned substance testing. Our NSF® certification is another testament to the proven quality, safety and integrity of our products.

I live in the USA, are there any stores around me that I can purchase your products from?

Well and Pure is a distributor located in Los Angeles, California that can ship throughout the U.S. For more information contact Well and Pure at their Toll Free number: 1- 855-935-7855 or visit their website at wellandpure.com

I found a leaking capsules in my bottle, is it still safe to consume?

We are sorry to hear about the leaking capsule found in your bottle. Most of Platinum Naturals products are made using our proprietary Omega Suspension Technology. This process suspends the active ingredients in healthy omega oils for improved absorption and stability. Due to the use of the oils, our softgel capsules may occasionally crack when the temperature is below 15˚C or when shaken (e.g. during shipping, by being dropped or being handled vigorously). We stand 100% behind our products we manufacture at Platinum Naturals. Should you have any issues with the softgel capsules please contact the retailer you purchased the product from for a replacement or a refund.

Do your products have a natural product number (NPN)?

Yes, all of our products have NPNs, which are displayed on our labels.

Do you have any vegan or vegetarian-friendly products?

Yes, several of our products are vegan and vegetarian-friendly. They are as follows:

Vegan: Easymulti® Vegan, Super Apple Cider Vinegar +, Chanca Piedra, Vigor-Max™, 5-HTP, Gingko Biloba, L-Theanine, Dark Chocolate Menomelt and SD’s Tea®

Vegetarian: Easymulti® Vegan, Prenatal EasyIron® Extra Gentle , EasyIron®, EasyIron® Extra Gentle, Oregano-8™ Cold & Flu , Super Apple Cider Vinegar +, Chanca Piedra, Vigor-Max™, 5-HTP, Gingko Biloba, L-Theanine, Dark Chocolate Menomelt, Kids Milk Chocolate Multivitamin, Kids Vitamin D3 Liquid Drops, Delicious D, and SD’s Tea®.

Do you have any products for infants, children or teens?

Yes, several of our products are suitable for infants, children and teens. They are as follows:

Infants: delicious D Baby
Children: delicious D for Kids™, Kids Milk Chocolate Multivitamin, Kids Brain & Eyes, Kids Vitamin D3 Liquid Drops
Teens: Easymulti® Teen for Young Men and Women and delicious D Kids

Do I need to refrigerate any Platinum Naturals products?

Our Omega Brain liquid, Prenatal Omega-3 liquid and Kids Brain and Eyes Liquid are the only products that need to be refrigerated after opening. All other products should be stored in a dark, cool place. It is important to note that all Platinum Naturals chocolate products should be stored at a temperature no higher than 20°C.

Can I take your products while I’m pregnant or nursing?

Yes, you can take our prenatal product line when pregnant or nursing. It has been specifically formulated to address the nutritional needs of expectant or new mothers and their infants.

Click here for more information on our products.

Can I combine Platinum Naturals products?

Unless otherwise indicated, you can combine Platinum Naturals products. Many of our supplements belong to a complete family or product line that are specifically formulated to work synergistically together. Please contact our customer care team for more information.

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Did You Know?

You know omega oils are important for your health. What you might not know is that they also play a vital role in helping your body absorb essential nutrients.

Learn More

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