Where do you ship?
We ship within Canada only.
How do you ship?
Most orders will ship with Canada Post from our head office located just north of Toronto, ON.
How much does shipping cost?
Any orders above $100 (CAD) after discounts and before taxes will qualify for free shipping. Orders under $100 (CAD) will be subject to a $10 (CAD) flat shipping fee.
How long will it take for my order to be processed?
Depending on the volume of orders, processing can take between 1 to 2 business days.
What happens after I submit my order?
When you submit your order you will receive an Order Confirmation email. Once your order has been processed and picked up by the Courier you will receive a Shipment Notification email, which will include a tracking number.
How can I track my order?
Once your order has been shipped, you will receive a Shipment Notification email with a tracking number allowing you to follow your package’s journey.
Is a signature needed for delivery?
Due to the delicate nature of softgel products, we use the "Do Not Safe Drop" shipping option to ensure products are not left outside in extreme weather conditions. This option allows for a delivery attempt at the door, and, if no one is available to receive the parcel and the parcel does not fit in the mail box, then the parcel will be made available for pickup at the designated post office or your community mailbox.
For orders over $500 (CAD) we will automatically apply a signature required option to ensure safe delivery of your order.
How do I cancel my order?
If your order has not yet been shipped, you may still be able to cancel it. Simply reach out to us by email at email@example.com and specify your order number in the message.
When can I expect my order?
Expected delivery dates are based on Canada Post delivery standards for your area and are not guaranteed.
If you are not satisfied with your order, please email our Customer Care team at firstname.lastname@example.org within 30 days of placing your order (i.e., the date you place your order).
Please hold on to the product until the review is complete. Platinum Naturals reserves the right to ask for the product to be returned if warranted.
Have other questions?
If you have other questions about your order, please email email@example.com