Questions? We have answers.
Do you have any products for infants, children or teens?
Yes, several of our products are suitable for infants, children and teens. They are as follows:
Infants: Vitamin D3 Drops for Babies
Children: Vitamin D3 Drops for Kids, and Kids Brain & Eyes
Teens: Easymulti® Teen for Young Men and Women, Vitamin D3 Drops for Kids, and Kids Brain & Eyes
I live in the USA, are there any stores around me that I can purchase your products from?
Well and Pure is a distributor located in Los Angeles, California that can ship throughout the U.S. For more information contact Well and Pure at their Toll Free number: 1- 855-935-7855 or visit their website at wellandpure.com
Are your products free of genetically modified organisms (GMO)?
Our commitment to the quality of our supplements includes a commitment not to use GMO ingredients. We actively work with our nutrient suppliers to source only non-GMO ingredients whenever available. However, we have not labelled our products as non-GMO since it can be challenging to ensure that every ingredient is fully traceable and was non-GMO certified at every stage (for example, wild-caught fish or the feed for livestock).
Am I able to purchase the products directly from you?
Unfortunately, we do not sell direct to consumers.
Are your products kosher or halal?
Our products are not Kosher or Halal Certified. However, the gelatin from our softgel capsules are Halal Certified and are bovine-sourced with the exception of Glucosamine Chondroitin.
Do you have any vegan or vegetarian-friendly products?
Yes, several of our products are vegan and vegetarian-friendly. They are as follows:
Vegan: Easymulti® Vegan, Prenatal Easymulti® Vegan , Total Vision Care Vegan, B-Complex, Super Apple Cider Vinegar +, Chanca Piedra, and SD’s Tea®
Vegetarian: Easymulti® Vegan, Prenatal EasyIron® Extra Gentle , Prenatal Easymulti® Vegan , Total Vision Care Vegan, EasyIron®, EasyIron® Extra Gentle, Oregano-8™ Cold & Flu , Super Apple Cider Vinegar +, Chanca Piedra, Vitamin D3 Liquid Drops, and SD’s Tea®.
What is your return policy?
Should you encounter any issues with your product, please return to the point of purchase. A receipt will be required to receive a credit or a refund.
When is the best time to take Platinum Naturals products?
Depending on which supplement you select and your daily routine, you may choose to take your Platinum Naturals products at various times throughout the day. However, each product contains directions for use on the label. Should you have any questions regarding product use, please contact our customer care team for more information.
Are your products gluten-free?
Our products are manufactured without gluten. However, they are not tested for trace elements of gluten.
Do your products have a natural product number (NPN)?
Yes, all of our products have NPNs, which are displayed on our labels.
I found a leaking capsules in my bottle, is it still safe to consume?
We are sorry to hear about the leaking capsule found in your bottle. Most of Platinum Naturals products are made using our proprietary Superior Nutrient Absorption delivery system. This process suspends the active ingredients in healthy omega oils for improved absorption and stability. Due to the use of the oils, our softgel capsules may occasionally crack when the temperature is below 15˚C or when shaken (e.g. during shipping, by being dropped or being handled vigorously). We stand 100% behind our products we manufacture at Platinum Naturals. Should you have any issues with the softgel capsules please contact the retailer you purchased the product from for a replacement or a refund.
Where can I purchase Platinum Naturals products?
Click here to find a health food store near you that carries Platinum Naturals products.